Driving IT Value in a Down Economy
Oscar Wilde wrote, “The cynic knows the price of everything and the value of nothing.â€Â Unfortunately, current global economic conditions make it too easy to fall into this way of thinking. Based...
View ArticleRealizing the Value of CRM
Successfully implementing a new CRM strategy requires much more than just installing a new piece of software. It requires a balanced effort with equal focus on the systems, people, and processes.Â...
View ArticleManage the Change to Realize the Investment
I received an e-mail recently regarding my last post. It suggested that the one missing component to ensure a solid return on technology investments was a focus on change management. I couldn’t...
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Why I Love Convergence
I woke up today and realized it is almost March. It has been an absolute whirlwind since the beginning of the year – with year-end of course, and a ton of great projects kicking off the year right....
View ArticlePrioritize Prioritization
What would you do if time and money were not a consideration? Who cares?? I dare you to find one company for whom time and money are not a consideration. Even the largest companies with the deepest...
View ArticleMethods and Strategies Used Implementing ERP Solutions
I correspond with a gentleman from a company called Software Advice from time to time.  His company recently did a survey on strategies used in implementing ERP solutions. This is a good blog...
View Article“Take it to the Cloud!â€
Let me paint you a picture: A consultant (let’s call him Bosh Behl..to protect the innocent) preparing to do a 4 hour workshop on Microsoft Dynamics CRM 2011 for a room full of his customers arrives...
View ArticleState of CRM
Six years ago, Eric and I left Microsoft to start Summit Group Software. We knew that a key piece of our long term success resided in the incorporation of Microsoft Dynamics CRM. At the time, we...
View ArticleGoin’ to Vegas!
While I have never found a lot of interest in Las Vegas personally, I think I may have found a compelling reason to go this year….Extreme CRM 2011. This is the year’s biggest and most comprehensive...
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